dn999 Privacy Policy — How We Handle Your Data
At dn999, protecting the personal information of every Bangladesh player is a core commitment. This Privacy Policy sets out precisely what data we collect, why we collect it, how we store it securely, and what rights you hold over your own information at all times.
Privacy at a Glance
Six Principles That Guide How dn999 Handles Your Data
These cards summarise the spirit of our privacy practices. The full legally binding policy follows below. Where any summary card and the full policy text diverge, the full policy text takes precedence.
Minimal Collection
dn999 collects only the personal data strictly necessary for operating your account, processing payments, and complying with our verification obligations. We do not collect data for its own sake.
Purpose Limitation
Every piece of data we hold is tied to a specific, documented purpose. We do not repurpose your data for unrelated activities, and we do not sell your personal information to third-party marketers.
Strong Security
All data in transit is protected by TLS/SSL encryption. Sensitive account data at rest is stored using industry-standard encryption. Access to personal data is restricted to authorised personnel only.
Your Rights First
You have the right to access, correct, export, or request deletion of your personal data at any time. dn999 responds to all verified data rights requests within 30 days of receipt.
Defined Retention
We keep your data only as long as necessary for the purposes it was collected, or as required by applicable law. Account data is removed within 90 days of verified account closure requests.
Transparent Updates
When this Privacy Policy changes materially, dn999 notifies registered players by email before the new version takes effect. You are never subject to undisclosed changes to your data rights.
1. Introduction
This Privacy Policy ("Policy") describes how dn999 ("we", "us", or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals who register for an account, visit the dn999 website, or otherwise interact with the Services provided at dn999.io.
dn999 is operated as an online sports betting and casino platform serving adult players aged 21 and above, primarily in Bangladesh. Our platform supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and partner banks. The lawful handling of player data is fundamental to the trust that underpins every bet placed and every transaction processed on dn999.
By creating an account on dn999 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the dn999 Terms & Conditions, which govern the broader contractual relationship between you and the Platform.
Scope: This Policy applies to all personal data processed by dn999 in connection with the Platform, including data collected via the website, mobile browser interface, live chat support, email correspondence, and payment processing flows. It does not apply to third-party websites or services that may be linked from the Platform.
2. Data We Collect
dn999 collects personal data through several channels: directly from you when you register or update your account, automatically when you use the Platform, and from third parties involved in identity verification and payment processing. The categories of personal data we collect are set out below.
2.1 Registration and Account Data
When you create a dn999 account, we collect your full legal name, date of birth, mobile phone number, email address, and the password you choose (stored in hashed, non-reversible form). This information is required to create and maintain your account and to verify that you meet the minimum age requirement of 21 years.
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer ("KYC") obligations and anti-money-laundering ("AML") procedures, we collect copies of government-issued identity documents (such as your National ID card or passport), proof of address documents, and, where required, selfie photographs for facial verification purposes. KYC data is processed and stored with a heightened level of security given its sensitive nature.
2.3 Financial and Transaction Data
When you make deposits or withdrawal requests, we collect your bKash, Nagad, Rocket, or Upay mobile wallet number, bank account details (where applicable), transaction amounts, transaction timestamps, and payment reference numbers. We do not store full card numbers for Visa or Mastercard transactions; these are processed via our payment gateway partners who maintain PCI-DSS compliance.
2.4 Usage and Behavioural Data
We automatically collect data about how you interact with the Platform, including pages visited, games played, bets placed, session duration, click paths, search queries within the Platform, and feature usage patterns. This data is collected via server logs and first-party analytics tools.
2.5 Device and Technical Data
We collect your IP address, browser type and version, operating system, device type (desktop or mobile), screen resolution, time zone setting (Bangladesh Standard Time, UTC+6, where applicable), and referring URL. This information helps us detect fraud, secure your account, and optimise Platform performance.
2.6 Communications Data
When you contact dn999 support via live chat, email, or WhatsApp, we retain records of that correspondence, including the content of messages, timestamps, and the resolution outcome. These records are used for quality assurance, dispute resolution, and compliance purposes.
Data You Provide Voluntarily: Certain data — such as your preferred sports (e.g., BPL cricket, football, kabaddi) and notification preferences — is collected only when you actively choose to provide it through account settings. Providing this optional data is not a condition of using the Platform.
2.7 Summary Table of Data Categories
| Data Category | Examples | Collection Method |
|---|---|---|
| Account Data | Name, DOB, email, phone number | Provided by you at registration |
| KYC / Identity Data | National ID, passport, selfie photo | Provided by you during verification |
| Financial Data | bKash number, bank account, transaction records | Provided by you; payment gateway data |
| Usage Data | Games played, bets placed, session duration | Automatically collected |
| Technical Data | IP address, device type, browser | Automatically collected |
| Communications Data | Support chat transcripts, emails | Collected when you contact support |
3. How We Use Your Data
dn999 uses personal data only for purposes that are directly connected to providing and improving our Services, protecting the integrity of the Platform, and meeting our legal obligations. The primary uses of each data category are described below.
- Account creation and management: Registration data is used to create your unique player account, authenticate your identity at login, and manage your account settings and preferences.
- Age verification and KYC compliance: Identity documents are used to confirm that you are at least 21 years old and to fulfil our AML and fraud-prevention obligations.
- Payment processing: Financial data is used to process your deposit requests, execute withdrawal payments to your nominated bKash, Nagad, Rocket, or bank account, and maintain accurate transaction records.
- Responsible gaming tools: Usage and behavioural data is analysed to identify patterns that may indicate problem gambling behaviour, enabling us to apply deposit limits, cooling-off periods, or self-exclusion as appropriate under our Responsible Gaming policy.
- Fraud detection and platform security: Technical and usage data is used to detect unusual account activity, identify potential multi-accounting, flag suspicious betting patterns, and protect the Platform from automated abuse.
- Customer support: Communications data is used to handle your queries, resolve disputes, and improve the quality of our support team's responses.
- Platform improvement and analytics: Aggregated, anonymised usage data is used to understand how players interact with the Platform and to prioritise feature development and content improvements.
- Legal and regulatory compliance: We process and retain data as required by applicable law, including record-keeping obligations related to financial transactions and identity verification.
- Service communications: We use your email address and mobile number to send account notifications (such as deposit confirmations, withdrawal updates, and security alerts). We do not send unsolicited promotional messages without your explicit opt-in consent.
4. Legal Basis for Processing
Each processing activity carried out by dn999 is grounded in one of the following legal bases:
- Contractual necessity: Processing required to fulfil the contract between you and dn999 — specifically, to operate your account, accept your bets, and process your payments in BDT.
- Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and financial record-keeping obligations.
- Legitimate interests: Processing carried out for purposes that are in dn999's legitimate interests and do not override your privacy rights — including fraud prevention, platform security, and aggregated analytics.
- Consent: Processing based on your freely given, informed, and specific consent — for example, subscribing to promotional communications or enabling optional behavioural profiling for personalised game recommendations. You may withdraw consent at any time through your account settings.
Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. You can manage consent preferences through your dn999 account dashboard or by contacting support at dn999.io.
5. Cookies & Tracking Technologies
5.1 What Are Cookies
Cookies are small text files placed on your device by the dn999 website when you visit. They allow the Platform to recognise your device across sessions, maintain your login state, and understand how you use the site.
5.2 Types of Cookies We Use
- Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without preventing core functionality.
- Functional Cookies: Remember your preferences, such as your preferred deposit method (e.g., bKash vs. Nagad) and language/display settings. Disabling these cookies will not prevent Platform access but may reduce convenience.
- Analytics Cookies: Collect anonymised data about page visits and feature usage to help us improve the Platform. dn999 uses first-party analytics only — we do not embed third-party analytics scripts that track you across other websites.
- Responsible Gaming Cookies: Store your session time limit preferences and reality-check settings locally to ensure these tools function correctly across browser sessions.
5.3 Managing Cookies
You can control cookie settings through your browser's privacy controls. Note that disabling strictly necessary cookies will prevent you from logging into your dn999 account. Detailed instructions for managing cookies in the most commonly used browsers are available in your browser's official help documentation.
6. Data Sharing & Disclosure
dn999 does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.
6.1 Payment Processors
To process deposits and withdrawals, we share the necessary financial identifiers (such as your bKash, Nagad, or Rocket wallet number and transaction amount) with our payment processing partners. These partners are contractually bound to use your data solely for payment processing purposes and to maintain appropriate security standards.
6.2 Identity Verification Providers
KYC documentation (National ID, passport, selfie images) is shared with our identity verification service partners to perform automated and manual age and identity checks. These providers act as data processors under contract with dn999 and are not permitted to retain or use your data for their own purposes beyond the verification service.
6.3 Game Content Providers
When you play a live casino game or slot game supplied by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), a limited set of session data (such as your player ID and bet amount) is shared with that provider to deliver the game. These providers operate their own privacy frameworks consistent with industry standards.
6.4 Legal and Regulatory Disclosure
dn999 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of our players, or defend a legal claim brought against the Platform.
6.5 Business Transfers
In the event that dn999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, player personal data may be transferred to the successor entity as part of that transaction. We will notify affected players by email in advance of any such transfer and will ensure that the successor entity is bound by privacy commitments no less protective than those in this Policy.
7. Data Retention
dn999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The specific retention periods for each data category are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 90 days post-closure | Account management; dispute resolution window |
| KYC / Identity Documents | 5 years from account closure | AML and regulatory record-keeping obligations |
| Financial Transaction Records | 5 years from date of transaction | Financial record-keeping requirements |
| Betting History | 5 years from date of bet | Dispute resolution; responsible gaming monitoring |
| Support Communications | 3 years from last interaction | Quality assurance; dispute evidence |
| Technical / Log Data | 12 months on a rolling basis | Security monitoring; fraud detection |
| Analytics Data (anonymised) | Indefinite (no personal identifiers) | Platform improvement; aggregated reporting |
When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. dn999 conducts periodic data audits to ensure that data no longer required is purged promptly.
8. Data Security
dn999 implements a layered security architecture to protect player personal data against unauthorised access, accidental loss, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:
- TLS/SSL Encryption in Transit: All data exchanged between your browser or mobile device and the dn999 Platform is encrypted using Transport Layer Security (TLS 1.2 or higher). The padlock icon in your browser confirms an active encrypted connection.
- Encryption at Rest: Sensitive personal data stored in our databases — including KYC documents, hashed passwords, and financial identifiers — is encrypted using AES-256 or equivalent standards.
- Access Controls: Access to personal data is restricted to dn999 personnel who require it to perform their job functions. All staff with data access undergo security training and are bound by confidentiality obligations.
- Two-Factor Authentication: dn999 supports two-factor authentication (2FA) for player accounts. We strongly recommend that all players enable 2FA through their account security settings to add an extra layer of protection against unauthorised access.
- Intrusion Detection: Our infrastructure is monitored 24/7 for unusual access patterns, denial-of-service attempts, and other security threats. Alerts are triaged by our security team in real time.
- Vendor Security Standards: All third-party data processors (payment gateways, KYC providers, game studios) are required to demonstrate security certifications appropriate to the data they handle before being onboarded as dn999 partners.
Data Breach Response: In the event of a personal data breach that is likely to result in a risk to your rights, dn999 will notify affected players without undue delay, describing the nature of the breach, the data affected, the likely consequences, and the measures taken to address it. We will also notify relevant authorities as required by applicable law.
9. Your Rights
As a dn999 player whose personal data we hold, you are entitled to exercise the following rights at any time. All requests must be submitted through your account dashboard or by contacting our support team at support at dn999.io. dn999 will respond to verified requests within 30 days.
Right of Access
You have the right to request a copy of all personal data we hold about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations — data required by law cannot be deleted before the applicable retention period expires.
Right to Restrict Processing
You may request that we temporarily suspend the processing of your personal data in circumstances such as while we investigate a rectification request or while you contest the legitimacy of our processing.
Right to Data Portability
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV).
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests. dn999 will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
10. Children & Minors
dn999 is strictly an adult platform. We do not knowingly collect, store, or process the personal data of anyone under the age of 21. Our registration process includes date-of-birth verification, and KYC checks are designed to detect and prevent underage account creation.
If dn999 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, return any deposited funds where possible, delete all personal data associated with that account, and void any winnings generated. Parents or guardians who believe that a minor has registered on dn999 should contact our support team immediately at support at dn999.io.
Parental Controls: We encourage parents and guardians in Bangladesh to make use of internet filtering software to prevent minors from accessing online gambling platforms. dn999 co-operates with organisations that promote responsible use of digital services by young people. 21+ only.
11. Third-Party Links
The dn999 Platform may contain informational references to third-party services — for example, references to bKash, Nagad, Rocket, or Upay in the context of explaining payment methods. Where the Platform links to any external website or service, dn999 has no control over and accepts no responsibility for the privacy practices of those third parties.
You should review the privacy policy of any third-party service you access in connection with your use of dn999. dn999's Privacy Policy applies solely to data collected and processed by dn999 through the dn999.io Platform.
12. Updates to This Policy
dn999 reviews this Privacy Policy periodically and updates it to reflect changes in our data practices, changes in applicable law, or improvements to our Platform. The effective date at the top of this Policy indicates when the current version was last reviewed and published.
When material changes are made — meaning changes that alter the type of data we collect, the purposes for which we use it, or the rights available to you — dn999 will notify all registered players by email at least 14 days before the changes take effect. Minor non-substantive changes (such as corrections to typos or formatting) may be made without prior notice.
Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any change, you have the right to close your account and request deletion of your personal data, subject to our legal retention obligations as set out in Section 7.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a concern about how your personal data is being handled, please reach out to the dn999 support team through one of the following channels:
- Live Chat: Available 24/7 via your account dashboard. Average response time: under 2 minutes.
- Email: support at dn999.io (plain text — not a clickable link).
- WhatsApp: Number available in your account settings after login.
All data rights requests are acknowledged within 3 business days and fully responded to within 30 days of receipt of a verified request. Where a request is complex or involves a large volume of data, we will notify you within 30 days if an extension of up to an additional 60 days is required. Support is available 365 days a year, including during BPL, IPL, and ICC T20 World Cup periods.
Your Privacy Matters — Play with Confidence at dn999
Now that you understand how dn999 protects your data, explore everything the platform has to offer — from BPL cricket betting to live casino tables and Fortune Snake crash games. If you have questions, our FAQ page has fast answers.